https://www.relax-careproducts.nl/en_GB/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.relax-careproducts.nl/en_GB/ https://www.relax-careproducts.nl/en_GB/ Congratulations on your new furniture! On this website we have gathered practical information for you. In the webshop you will find the recommended maintenance products per kind of leather or furniture fabric. These are delivered by our partner LCK Nederland BV. If you have any questions about maintenance, products or the webshop, please contact LCK Nederland BV. https://www.relax-careproducts.nl/en_GB/c-4332041/webshop/ https://www.relax-careproducts.nl/en_GB/c-4332041/webshop/ On this page you will find all recommended maintenance products. Check the previous pages for the recommended maintenance products per leather or fabric upholstery. Do you have questions about maintenance products, stains or the ordering process? Please contact LCK Nederland and they will gladly help you further. ---------- https://www.relax-careproducts.nl/en_GB/c-7735527/all-care-products/ https://www.relax-careproducts.nl/en_GB/c-7735527/all-care-products/ https://www.relax-careproducts.nl/en_GB/c-7735532/leather/ https://www.relax-careproducts.nl/en_GB/c-7735532/leather/ https://www.relax-careproducts.nl/en_GB/c-7735537/fabrics-textiles/ https://www.relax-careproducts.nl/en_GB/c-7735537/fabrics-textiles/ https://www.relax-careproducts.nl/en_GB/c-7735497/maintenance/ https://www.relax-careproducts.nl/en_GB/c-7735497/maintenance/ https://www.relax-careproducts.nl/en_GB/c-4331994/leather-maintenance/ https://www.relax-careproducts.nl/en_GB/c-4331994/leather-maintenance/ On this page you'll find all of the information about the different leathertypes. Click on the leather of your choise to receive information about the leather, the careproducts and proper maintenance. If you have any questions about maintenance, products or the webshop, please contact LCK Nederland BV. ---------- https://www.relax-careproducts.nl/en_GB/c-4332004/fabric-maintenance/ https://www.relax-careproducts.nl/en_GB/c-4332004/fabric-maintenance/ Basic maintenance: Use the vacuum cleaner (up to 500 Watts) with the brush attachment weekly to clean and remove household dust, crumbs and other daily dirt. After fresh-up the fabric back with the moistened LCK ® cleaning-glove. The fabric gets a little moisture administered and superficial dirt is removed. Most fabrics have a label with cleaning advice. If you have any questions about maintenance, products or the webshop, please contact LCK Nederland BV. ---------- https://www.relax-careproducts.nl/en_GB/c-4745558/stains/ https://www.relax-careproducts.nl/en_GB/c-4745558/stains/ A pen line in leather, chocolate milk or soup spilled? Do not panic! A lot of stains are easily removed with the right care product and a little bit of patience. Read more about useful tips and tricks on this page, how to deal with fresh stains and much more! ---------- 10 basic rules There are many types of stains, and they all differ from each other. There are large spots, small spots, grease stains, stains with colour, stains caused by medicine, limescale, small scratches and bald spots. Each stain has a different cause and must be treated in a separate way. That sounds difficult, but fortunately there are 10 basic rules that apply to all of them: Keep the leather dust-free. Weekly dusting is 90% of your regular maintenance. Dust, or micro-pollution, can mix with skin fat and or perspiration. This combination can cause ugly black stains.Nourish leather every six months with the products from the regular maintenance set. Nutrition is incredibly important and therefor the half-yearly maintenance cannot be skipped. Dehydrated leather will absorb liquids much faster, making stains with liquids more difficult to remove.In case of stains with liquid, try to remove the liquid as soon as possible. Try to dab as little as possible on the stain. Take for example (uncolored) kitchen paper and use this to suck up the liquid. This is easiest done when you keep the tip of the paper in the liquid.Remove stains with solids as much as possible with a (clean) spoon.Try to resist the temptation to scrub, rub or put any pressure on the leather. If youd do you'll have a chance that you will continue to see the stain permanently.Do not use home, garden or kitchen remedies. Often solvents like alcohol are included in these products.Always clean a complete section (such as an entire seat cushen / back surface) and not just the stain.Always treat a stain from the outside in, while putting as little pressure as possible.Let the foam of the cleaner do the work. Apply the foam to the stain and let it briefly soak in (do not let it dry completely). Then remove the foam with a slightly damp cloth.Not all tap water has the same water hardness. Always use distilled water to prevent limescale after cleaning. ---------- Grease stains Whatever you do, stay calm. Consider what kind of stain it is, and what you can do (basic rules) to limit the damage in first instance. Grease stains in full-aniline, saddle and vintage leather will pull away over time. Follow basic rules 3 & 4 and then take a look at the stain. If you see colorization in the stain (for example: mustard = grease stain + colour transfer) then you want to remove the colour transfer as quickly as possible. You do not need to do anything about a grease stain in at first glance. The aforementioned leather types have the quality to incorporate small grease stains in the leather. Grab your camera and take a picture of the stain. Then wait a week, and take another picture in the same way (same spot, same angle, same light) and compare them. Do this every week. You will see that, over time, the grease stain becomes less noticeable and will eventually disappear completely. Did the spot not visibly become less noticeable? Send us a picture by mail and we'll take a closer look. You can find our details on the contactpage. Need help? Are you unsure about the origin of a stain, or are you stuck during cleaning? Do not hesitate to contact us. LCK Nederland looks at countless photos of stains and damage every day and can give you professional advice. Send a couple of photos by mail to LCK Nederland with as much relevant information as possible: ∙ type of leather (+ color or color number) or fabric, + manufacturer. ∙ cause of the stain. ∙ the approximately lifespam of the stain (1 day old.. 2 months.. etc.) ∙ Have you already cleaned, if so: what products did you use? (water is also a product) ∙ photos: 1 overview of the sofa or armchair, 1-2 detailed photos (sharp and close) of the stain or contamination. Try to provide LCK with as much information as possible for an accurate advice. Not all information at hand? Does not matter, we try to help you as much as we possibly can. Try to supplement as much information as possible and take some sharp pictures. Every stain is different, therefore each stain is treated separately. LCK Nederland looks at the photos and will draw up a treatment plan for you in consultation with the experts. Completely free of charge! Nowadays a photo is made in an instant and can be sent everywhere in a blink of an eye. Additionally, the cameras in smartphones are so good that making a sharp photo has become child's play. Do not hesitate to send us a photo if you have any doubts. Better to prevent than to cure. https://www.relax-careproducts.nl/en_GB/c-4333201/user-manuals/ https://www.relax-careproducts.nl/en_GB/c-4333201/user-manuals/ https://www.relax-careproducts.nl/en_GB/c-4333209/user-manual-for-your-smart-chair-or-sofa/ https://www.relax-careproducts.nl/en_GB/c-4333209/user-manual-for-your-smart-chair-or-sofa/ Congratulations! You are the proud owner of a recliner from Sitting Vision. We wish you a great deal of comfortable relaxation and enjoyment of your recliner. Please read this entire guide carefully first, before making use of your new recliner. The Smart collection includes a matching sofa. This guide discusses the recliner, but the information also applies to the sofa*. * Sofas do not include the stand-up assist feature! 1. First use of the recliner 1.1 Location a. The recliner must be placed on a level floor. Take account of the nature of the floor surface when placing the chair. In the case of floors vulnerable to scratching it is advisable to stick felt protectors to the feet to prevent damage.We cannot be held responsible for damage to floors caused by the recliner. Never lift your recliner by the armrests. When moving the recliner, lift it from underneath the armrests or the side panel.b. If you purchased a battery powered recliner, your battery should be charged after unpacking your recliner. Once the chair is unpacked you should charge the battery, as it is not fully charged at the factory. The charging procedure is explained in paragraph 3.3. c. If your electrically powered adjustable recliner includes a transformer, connect it directly to your chair first, and then place the plug in an outlet. d. Do not place your recliner in direct sunlight or too near a fireplace or wood stove as this may cause discoloration or warping of the chair. 1.2 Safety Ensure that children or pets cannot become trapped by moving parts when operating the recliner. Do not allow children to operate or play with the chair!2. Operating the recliner 2.1 Recliner with Gas Spring If you purchased a recliner with a gas spring, you can operate the backrest with the metal handle (Illus. 1), and the footrest by shifting your weight. In order to extend the footrest, place your hands on the armrests of the recliner and push your body against the back of the chair, and the footrest will extend. Operate the backrest by pushing the handle back, and leaning gently against the backrest of the chair with your back. The backrest slowly reclines. Release the handle when you reach your preferred position. The backrest will lock in place. In order to retract the footrest, move your body forward slightly and push the footrest down with your legs. To return the backrest to an upright position, move your back away from the chair and push back the handle. The backrest will move forward. 2.2 Dual Motor Recliners If you selected a recliner with two motors, the first motor is used to adjust the backrest, and the second motor extends and retracts the footrest. A standard feature of dual motor recliners is the operating panel in the upper left armrest. Depending on the model, operating controls may also be located in the seat. The front two buttons operate the footrest, and the back two buttons operate the backrest. (Illus. 2) 2.3 Riser Recliner with Stand-Up Assist If your recliner includes stand-up assist, the operating controls are located in the control unit (Illus. 3). If you purchased a swivel recliner, the recliner will lock in place automatically for safety reasons when it is in stand-up mode. You will not be able to swivel your recliner. When the recliner is returned to neutral mode, the chair unlocks automatically. This chair has been equipped with an operating panel in the front of the left armrest (Illus. 3). Depending on the model, operating controls may also be located in the seat. The front two buttons operate footrest and stand-up assist, and the back two buttons operate the backrest. Recliners with stand-up assist include a transformer. Attach the cable (included) to the transformer, and connect it to the underside of the recliner (Illus. 4). To prevent the cable from twisting around the recliner, the recliner is fitted with a lock so that it cannot turn on its axle. 2.4 Adjustable headrest (illus. 5) Your recliner is also provided with an adjustable headrest, which you can pull towards you with both hands when sitting in the chair. The headrest position is stepless, and when you no longer wish to use it you simply push it back with both hands. Using the headrest will slightly stretch the material on the rear of the chair. This is normal and unavoidable. 3. Battery (standard for dual motor recliners, optional for riser recliners) 3.1 Eerste keer opladen voor eerste gebruik Charging up the first time for first use Charge up the battery for at least 8 hours so as to achieve full charge for use. To maximise the life of the battery, it is important to disconnect the charger from the charging socket after charging. 3.1.1 Never leave the charger constantly connected to the battery. 3.2 Use of the battery The battery charge level is reduced by use. The period of use is dependent on many factors such as the weight of the user, the ambient temperature and the intensity of use.The battery makes a beeping sound when it requires charging. 3.3 Recharging the battery a. Always first connect the battery to the adapter/charger. Then simply put the plug of the adapter/charger into the socket.(Illus. 6) b. Charging time is dependent on the residual level of charge in the battery but it is between 6 and 8 hours. c. The reclining armchair may be used as normal during the charging process. d. After the charging process, first take the plug of the adapter/charger out of the socket and then simply disconnect the adapter/charger from the battery. Fig. 6 3.4 General instructions for use a. Important: When charging a cold battery (5 degrees or below) in a warm room, let the battery come up to room temperature for at least 1 hour. b. The battery must not be charged at temperatures below 0 degrees or above 40 degrees. c. Only for use in dry and ventilated rooms. d. Use only the original battery, cables and adapter/charger. e. You are advised not to use an extension cable. f. The battery and adapter/charger must never be used with a damaged cable or plug. g. The battery must be used with the necessary care, so do not let it fall, suffer impacts or be subjected to heavy vibration.h. If the battery or adapter/charger is damaged, it must no longer be used. Contact your chair supplier to arrange for the replacement of the damaged parts.i. Do not expose the battery to an open fire or dismantle or open it. j. Do not immerse the battery in water. k. Keep out of the reach of children. 3.5. Environmental care​ The battery must not be disposed of with your normal domestic refuse at the end of its service life, instead it must be handed in at a collection point indicated by the local authority. In this way you will be making a contribution towards a cleaner living environment.Important: Even in the event of non-use or insufficient use, the battery must be fully recharged at least once every 3 months.​ Battery and charger warranty: 1 year 4. Upholstery 4.1 Leather​ If you have chosen a leather model, here are a few tips to help you enjoy your recliner for as long as possible.a. Leather is a natural product, and minor irregularities such as marks from insect bites, folding and small variations in colour are seen as signs of quality.b. Leather can fade as a result of extended exposure to strong light. c. Leather can lose its colour due to exposure to extreme temperatures, moisture, solvents or acids (including acids in the skin and in medicines we use).d. Sweat and scalp oils (natural human secretions) may be absorbed by the pores in leather (and other fabrics) and become integrated with the leather. This process will manifest itself most obviously in contact areas such as the headrest and armrests. Amino acids in sweat and oil secretions can sometimes cause stains or discoloration of the leather. These vary from one person to the next, and may not occur at all.e. You can maintain your leather chair in top condition by dusting it off regularly and cleaning it weekly with plain water and a cloth with no soap residues. The chair should be cleaned min. twice a year with the proper Keralux® cleaner, followed by the application of the proper Keralux® lotion. Your retailer can provide further advice about this. f. When the chair is used it will show signs of the sitting position. Leather stretches under load, partly due to the elasticity of the foam below. The resulting "puddling effect" is a perfectly normal phenomenon. You can reduce puddling by smoothing the seat with your hands each day. (illus.7). Signs of use will also be visible on the chair back. Leather is a fantastic material which grows in beauty as it is used! Illus. 7 Fig. 5 4.2 Fabric a. The chair should be vacuumed weekly using the upholstery brush attachment. Small particles of grit have an abrasive effect, accelerating wear. You can use the Puratex® care set for maintenance. b. Almost any fabric will fade to some extent under the influence of sunlight. Cotton fabrics are more sensitive to this than wool. Lighter colours generally fade less than darker shades. If possible it is best to avoid exposing furniture to direct sunlight. c. Different fabrics will behave differently on the same model of chair, mostly due to variations in elasticity. The more elastic the fabric the more visible the folding will be, particularly around the seams. 4.3 Foam Your chair will adjust to your body shape. On a hard surface, your body must adjust to the chair. But comfort chairs are the opposite. Foam adjusts to circumstances slowly, depending on aspects such as duration of daily use, temperature and body weight. The adjustment period depends on usage and can take up to six months. After this usage period, optimal comfort levels are achieved. Polyurethane Foam Polyurethane foam is the primary material that determines comfort. This product is often called “cold foam”. It is non-toxic, produced without CFKs, and is recyclable. A characteristic of cold foam is that it is fairly rigid at first, but becomes more flexible with use. Stiffness reduces by about 15%, after which the material stabilizes.​ 4.4 General Information a. Every piece of furniture we produce is made with the greatest care. Chairmaking is a labour-intensive process, every chair is made by hand and so no two chairs are completely identical. Minor variations in appearance are inevitable and underline the fact that these are craftsman products. b. Most recliners are fitted with a zipper in the back. This zipper is required for upholstering purposes. We use so-called invisible zippers. However, in some cases, the black zipper might be visible. (Illus. 8) Because of tensions to the seat cover, the zipper might be visible. This could also be the result of pressure on leather when somebody sits down in the recliner. The zipper is particularly visible at the point where several pieces of leather meet. Unfortunately, this is unavoidable. c. Because a recliner consists of many moving parts, it is almost impossible to adjust the system soundlessly. These noises and “creaks” might be audible when the position of the recliner is changed, as well as when it is in neutral position. If the recliner has not been placed on a flat surface, this may also cause creaking. d. Distribute your weight evenly along seat and backrest. You might tend to lean more to the right or left in your recliner. Please be aware that your recliner will shift along with you. You might cause the cover of your recliner to shift to the right or left (i.e. crooked) along the back of the chair. A recliner shapes to its user. e. Do not use armrests as a ladder, stool, or seat. f. Do not stand on the seat. This will cause overburdening of the springs.g. Do not kneel on the seat to look over the back. For further information you should consult your retailer, or visit our website at: www.sittingvision.com https://www.relax-careproducts.nl/en_GB/c-4377321/user-manual-for-your-twice-chair/ https://www.relax-careproducts.nl/en_GB/c-4377321/user-manual-for-your-twice-chair/ Congratulations, you have chosen a relaxing chair from the Twice range. Once you have read this manual we wish you relaxation and comfort and pleasure from your chair. So read through this manual carefully before using your chair. 1. The first time you use the chair 1.1 Positioning a. The chair must be placed on a at oor. Take into account the oor when positioning your chair. With oors susceptible to scratching, it is advisable to place small felt mats under the chair’s feet to prevent damage. We accept no liability for damage to ooring caused by the chair. Never pick your chair up by the arms. When moving the chair, pick it up by the bottom of the arms or the side panels.b. Your chair is supplied with a battery as standard. You must charge this up after unpacking the chair. The battery is not fully charged when it leaves the factory. You can read how to charge the battery in 3.3. c. If your electrically adjustable chair is equipped with a transformer, connect it directly to the chair, then put the plug in the socket. d. To prevent your chair from being discoloured or deformed, avoid placing it in direct sunlight or near an open replace or wood burner. 1.2 Safety When operating your chair, make sure that children or pets cannot get trapped between moving parts. Do not let children operate the chair or play with it!2. Operating the chair 2.1.1 Control panel (Fig. 1). All Twice chairs are tted as standard with a control panel in the right arm (from the sitter’s viewpoint). Depending on the model, it may be that the controls are incorporated into the seat. With the front two buttons you control the footrest and the “heart balance” position and with the back two buttons you control the backrest. Pressing the front button makes the footrest come out, then it switches to the “heart balance” function. To return to the neutral position, press the second button. To move the backrest, press the last button to move it back and with the third button move the backrest forward again. While you are operating the chair, little indicator lights behind the buttons shine green. 2.1.2 Control panel (Fig. 1). For Twice chairs with a riser function If you have chosen a Twice chair with a riser function, this is equipped with the same control panel. To operate the riser function, from the neutral position press the second button to move the chair “up”. Keep the button pressed in until the chair is fully raised and then just stand up out of the chair. If you have sat back down in the chair and you want to return to the neutral position, press the rst button so that the chair goes back down. Keep the button pressed in until the chair is fully “down”. If you now wish to operate the footrest, just release the rst button and then press it again. The footrest will then come out and then switch to the “heart balance” position. To return to the neutral position, press the second button. If you want to go straight on to the raised position you only have to release the button and then press it again. To adjust the backrest, press the last button to move it back and with the third button you can move the backrest forward again. While you are operating the chair, little indicator lights behind the buttons shine green.SAFETY Have you selected a chair with a riser function? The chair is equipped with a brake that holds the chair in a xed position when you want to use the riser function. If you want to get out of the chair or if you want to sit down in the chair while the chair is in riser mode, you can only do so when the chair is fully up. At that point, the chair is fully braked and it can no longer rotate. If the chair is not up, it is still possible for the chair to rotate, so you cannot sit down. We are not liable for damage or injury resulting from incorrect use of the riser function. 2.2 How to tilt the seat with a TWICE chair In the latest version of our TWICE models, it is possible to tilt the seat without folding out the footflap. You can do this by pressing both of the middle buttons on the remote control (see picture A). To go back to the “normal” position, you press the second button of the remote control (see picture B). 2.3 Top pivot (Figs. 2 and 3)Your chair is also equipped with a top pivot. You can pull this adjustable head support towards you by putting both hands behind your head when sitting in the chair. The pivot angle is continuous. If you no longer want to use the top pivot, you can simply push it back with both hands. You may also have selected an electric top pivot. You operate this with the control panel. If you press the two front buttons at the same time with two ngers, the top pivot will come towards you. If you press the two back buttons at the same time with two ngers, the top pivot will move back away from you. When you use the top pivot, the cover on the back of the chair stretches somewhat. This is normal and cannot be prevented. You need to operate the top pivot regularly to keep it supple. 2.4 Manual operation via the coiled cord Instead of a control panel in the arm or in the side panel, you can choose control unit on a spiral cord. Depending on the options you have chosen for your chair, you will see the following icons:Standaard options With this button you move the backrest from the reclining (lying) position to the upright position With this button you move the backrest from the upright position to the reclining (lying) position. With this button you move the footrest to the folded position (under the chair). If your chair is equipped with a riser function, you use this button to move the chair from the raised position back to the neutral position. With this button you move the footrest to the fully extended position. If you keep this button pressed when the footrest is fully extended, the chair moves to the “heart balance” position. Here the seat and the footrest tip back together even further. You will feel a slight vibration with the switch from fully extended footrest to “heart balance” position. Options at extra cost With this button you move the chair from the relaxing position to the neutral position. If you keep this button pressed (or if the chair is already in the neutral position) this moves the chair to the raised position. With this button you move the chair from the raised position to the neutral position. If you keep this button pressed (or if the chair is already in the neutral position) this button moves the chair to the relaxing position. With this button you move the chair from the relaxing position to the relaxing neutral position. If you keep this button pressed (or if the chair is already in the neutral posi- tion) this button moves the chair to the raised position (if the chair is equipped with the riser function). With this button you move the chair from the raised position to the neutral position. If you keep this button pressed (or if the chair is already in the neutral position) this button moves the chair to the relaxing position. With this button you move the electric top pivot backwards. With this button you move the electric top pivot forwards. This remote control is supplied with models without either the riser function or electric top pivot. This remote control is supplied with models with/without the riser function and with electric top pivot. This remote control is supplied with models with/without the riser function and with electric top pivot. 3. Battery (standard for dual motor recliners, optional for riser recliners) 3.1 Eerste keer opladen voor eerste gebruik Charging up the first time for first use Charge up the battery for at least 8 hours so as to achieve full charge for use. To maximise the life of the battery, it is important to disconnect the charger from the charging socket after charging. 3.1.1 Never leave the charger constantly connected to the battery. 3.2 Use of the battery The battery charge level is reduced by use. The period of use is dependent on many factors such as the weight of the user, the ambient temperature and the intensity of use.The battery makes a beeping sound when it requires charging. 3.3 Recharging the battery a. Always first connect the battery to the adapter/charger. Then simply put the plug of the adapter/charger into the socket.(Illus. 6) b. Charging time is dependent on the residual level of charge in the battery but it is between 6 and 8 hours. c. The reclining armchair may be used as normal during the charging process. d. After the charging process, first take the plug of the adapter/charger out of the socket and then simply disconnect the adapter/charger from the battery. Fig. 6 3.4 General instructions for use a. Important: When charging a cold battery (5 degrees or below) in a warm room, let the battery come up to room temperature for at least 1 hour. b. The battery must not be charged at temperatures below 0 degrees or above 40 degrees. c. Only for use in dry and ventilated rooms. d. Use only the original battery, cables and adapter/charger. e. You are advised not to use an extension cable. f. The battery and adapter/charger must never be used with a damaged cable or plug. g. The battery must be used with the necessary care, so do not let it fall, suffer impacts or be subjected to heavy vibration.h. If the battery or adapter/charger is damaged, it must no longer be used. Contact your chair supplier to arrange for the replacement of the damaged parts.i. Do not expose the battery to an open fire or dismantle or open it. j. Do not immerse the battery in water. k. Keep out of the reach of children. 3.5. Environmental care​ The battery must not be disposed of with your normal domestic refuse at the end of its service life, instead it must be handed in at a collection point indicated by the local authority. In this way you will be making a contribution towards a cleaner living environment.Important: Even in the event of non-use or insufficient use, the battery must be fully recharged at least once every 3 months.​ Battery and charger warranty: 1 year 4. Upholstery 4.1 Leather​ If you have chosen a leather model, here are a few tips to help you enjoy your recliner for as long as possible.a. Leather is a natural product, and minor irregularities such as marks from insect bites, folding and small variations in colour are seen as signs of quality.b. Leather can fade as a result of extended exposure to strong light. c. Leather can lose its colour due to exposure to extreme temperatures, moisture, solvents or acids (including acids in the skin and in medicines we use).d. Sweat and scalp oils (natural human secretions) may be absorbed by the pores in leather (and other fabrics) and become integrated with the leather. This process will manifest itself most obviously in contact areas such as the headrest and armrests. Amino acids in sweat and oil secretions can sometimes cause stains or discoloration of the leather. These vary from one person to the next, and may not occur at all.e. You can maintain your leather chair in top condition by dusting it off regularly and cleaning it weekly with plain water and a cloth with no soap residues. The chair should be cleaned min. twice a year with the proper Keralux® cleaner, followed by the application of the proper Keralux® lotion. Your retailer can provide further advice about this. f. When the chair is used it will show signs of the sitting position. Leather stretches under load, partly due to the elasticity of the foam below. The resulting "puddling effect" is a perfectly normal phenomenon. You can reduce puddling by smoothing the seat with your hands each day. (illus.7). Signs of use will also be visible on the chair back. Leather is a fantastic material which grows in beauty as it is used! Illus. 7 Fig. 5 4.2 Fabric a. The chair should be vacuumed weekly using the upholstery brush attachment. Small particles of grit have an abrasive effect, accelerating wear. You can use the Puratex® care set for maintenance. b. Almost any fabric will fade to some extent under the influence of sunlight. Cotton fabrics are more sensitive to this than wool. Lighter colours generally fade less than darker shades. If possible it is best to avoid exposing furniture to direct sunlight. c. Different fabrics will behave differently on the same model of chair, mostly due to variations in elasticity. The more elastic the fabric the more visible the folding will be, particularly around the seams. 4.3 Foam Your chair will adjust to your body shape. On a hard surface, your body must adjust to the chair. But comfort chairs are the opposite. Foam adjusts to circumstances slowly, depending on aspects such as duration of daily use, temperature and body weight. The adjustment period depends on usage and can take up to six months. After this usage period, optimal comfort levels are achieved. Polyurethane Foam Polyurethane foam is the primary material that determines comfort. This product is often called “cold foam”. It is non-toxic, produced without CFKs, and is recyclable. A characteristic of cold foam is that it is fairly rigid at first, but becomes more flexible with use. Stiffness reduces by about 15%, after which the material stabilizes.​ 4.4 General Information a. Every piece of furniture we produce is made with the greatest care. Chairmaking is a labour-intensive process, every chair is made by hand and so no two chairs are completely identical. Minor variations in appearance are inevitable and underline the fact that these are craftsman products. b. Most recliners are fitted with a zipper in the back. This zipper is required for upholstering purposes. We use so-called invisible zippers. However, in some cases, the black zipper might be visible. (Illus. 8) Because of tensions to the seat cover, the zipper might be visible. This could also be the result of pressure on leather when somebody sits down in the recliner. The zipper is particularly visible at the point where several pieces of leather meet. Unfortunately, this is unavoidable. c. Because a recliner consists of many moving parts, it is almost impossible to adjust the system soundlessly. These noises and “creaks” might be audible when the position of the recliner is changed, as well as when it is in neutral position. If the recliner has not been placed on a flat surface, this may also cause creaking. d. Distribute your weight evenly along seat and backrest. You might tend to lean more to the right or left in your recliner. Please be aware that your recliner will shift along with you. You might cause the cover of your recliner to shift to the right or left (i.e. crooked) along the back of the chair. A recliner shapes to its user. e. Do not use armrests as a ladder, stool, or seat. f. Do not stand on the seat. This will cause overburdening of the springs.g. Do not kneel on the seat to look over the back. For further information you should consult your retailer, or visit our website at: www.sittingvision.com https://www.relax-careproducts.nl/en_GB/c-4377378/user-manual-for-your-next-chair/ https://www.relax-careproducts.nl/en_GB/c-4377378/user-manual-for-your-next-chair/ Congratulations! You are the proud owner of a recliner from the Next series. We wish you a great deal of comfortable relaxation and enjoyment of your recliner. Please read this entire guide carefully first, before making use of your new recliner. First use of the recliner 1.1 Location​ a. The recliner must be placed on a level floor. Take account of the nature of the floor surface when placing the chair. In the case of floors vulnerable to scratching it is advisable to stick felt protectors to the feet to prevent damage.We cannot be held responsible for damage to floors caused by the recliner. Never lift your recliner by the armrests. When moving the recliner, lift it from underneath the armrests or the side panel.b. If you purchased a battery powered recliner, your battery should be charged after unpacking your recliner. Once the chair is unpacked you should charge the battery, as it is not fully charged at the factory. The charging procedure is explained in paragraph 3.3.c. If your electrically powered adjustable recliner includes a transformer, connect it directly to your chair first, and then place the plug in an outlet. d. Do not place your recliner in direct sunlight or too near a fireplace or wood stove as this may cause discoloration or warping of the chair. 1.2 Safety Ensure that children or pets cannot become trapped by moving parts when operating the recliner. Do not allow children to operate or play with the chair! 2. Operating the recliner 2.1 Recliner with Gas Spring If you purchased a recliner with a gas spring, you can operate the backrest with the metal handle (Illus. 1), and the footrest by shifting your weight. The footrest can be extended by lifting up your lower legs and positioning your hands behind the chair’s armrests. You can subsequently push yourself off and use your lower back to push against the chair’s backrest. The footrest will then slowly extend. You can operate the back by moving the metal lever backwards, after which you can use your back to lightly push against the chair’s backrest again. The back will slowly move backwards. You can release the lever once you have found the ideal position. The back will now lock into place. Once you are ready to move the extended footrest back into the chair again, you can move your body forward slightly and use your legs to push the footrest back down again. Move your back forwards and pull the lever backwards again in order to return the back to an upright position. The back will subsequently move forwards again. 2.2 Dual Motor Recliners If you selected a recliner with two motors, the first motor is used to adjust the backrest, and the second motor extends and retracts the footrest. A standard feature of dual motor recliners is the operating panel in the upper left armrest. Depending on the model, operating controls may also be located in the seat. The front two buttons operate the footrest, and the back two buttons operate the backrest. (Illus. 2) Fig 2. 2.3 Adjustable headrest​ Your recliner is also provided with an adjustable headrest, which you can pull towards you with both hands when sitting in the chair. The headrest position is stepless, and when you no longer wish to use it you simply push it back with both hands. Using the headrest will slightly stretch the material on the rear of the chair. This is normal and unavoidable. Fig. 3 3. Battery (standard for dual motor recliners, optional for riser recliners) 3.1 Charging up the first time for first use Charge up the battery for at least 8 hours so as to achieve full charge for use. To maximise the life of the battery, it is important to disconnect the charger from the charging socket after charging. 3.1.1 Never leave the charger constantly connected to the battery. 3.2 Use of the battery The battery charge level is reduced by use. The period of use is dependent on many factors such as the weight of the user, the ambient temperature and the intensity of use.The battery makes a beeping sound when it requires charging. 3.3 Recharging the battery a. Always first connect the battery to the adapter/charger. Then simply put the plug of the adapter/charger into the socket.(Illus. 6) b. Charging time is dependent on the residual level of charge in the battery but it is between 6 and 8 hours. c. The reclining armchair may be used as normal during the charging process. d. After the charging process, first take the plug of the adapter/charger out of the socket and then simply disconnect the adapter/charger from the battery. Fig. 6 3.4 General instructions for use a. Important: When charging a cold battery (5 degrees or below) in a warm room, let the battery come up to room temperature for at least 1 hour. b. The battery must not be charged at temperatures below 0 degrees or above 40 degrees. c. Only for use in dry and ventilated rooms. d. Use only the original battery, cables and adapter/charger. e. You are advised not to use an extension cable. f. The battery and adapter/charger must never be used with a damaged cable or plug. g. The battery must be used with the necessary care, so do not let it fall, suffer impacts or be subjected to heavy vibration.h. If the battery or adapter/charger is damaged, it must no longer be used. Contact your chair supplier to arrange for the replacement of the damaged parts.i. Do not expose the battery to an open fire or dismantle or open it. j. Do not immerse the battery in water. k. Keep out of the reach of children. 3.5. Environmental care​ The battery must not be disposed of with your normal domestic refuse at the end of its service life, instead it must be handed in at a collection point indicated by the local authority. In this way you will be making a contribution towards a cleaner living environment.Important: Even in the event of non-use or insufficient use, the battery must be fully recharged at least once every 3 months.​ Battery and charger warranty: 1 year 4. Upholstery 4.1 Leather​ If you have chosen a leather model, here are a few tips to help you enjoy your recliner for as long as possible.a. Leather is a natural product, and minor irregularities such as marks from insect bites, folding and small variations in colour are seen as signs of quality.b. Leather can fade as a result of extended exposure to strong light. c. Leather can lose its colour due to exposure to extreme temperatures, moisture, solvents or acids (including acids in the skin and in medicines we use).d. Sweat and scalp oils (natural human secretions) may be absorbed by the pores in leather (and other fabrics) and become integrated with the leather. This process will manifest itself most obviously in contact areas such as the headrest and armrests. Amino acids in sweat and oil secretions can sometimes cause stains or discoloration of the leather. These vary from one person to the next, and may not occur at all.e. You can maintain your leather chair in top condition by dusting it off regularly and cleaning it weekly with plain water and a cloth with no soap residues. The chair should be cleaned min. twice a year with the proper Keralux® cleaner, followed by the application of the proper Keralux® lotion. Your retailer can provide further advice about this. f. When the chair is used it will show signs of the sitting position. Leather stretches under load, partly due to the elasticity of the foam below. The resulting "puddling effect" is a perfectly normal phenomenon. You can reduce puddling by smoothing the seat with your hands each day. (illus.7). Signs of use will also be visible on the chair back. Leather is a fantastic material which grows in beauty as it is used! Illus. 7 Fig. 5 4.2 Fabric a. The chair should be vacuumed weekly using the upholstery brush attachment. Small particles of grit have an abrasive effect, accelerating wear. You can use the Puratex® care set for maintenance. b. Almost any fabric will fade to some extent under the influence of sunlight. Cotton fabrics are more sensitive to this than wool. Lighter colours generally fade less than darker shades. If possible it is best to avoid exposing furniture to direct sunlight. c. Different fabrics will behave differently on the same model of chair, mostly due to variations in elasticity. The more elastic the fabric the more visible the folding will be, particularly around the seams. 4.3 Foam Your chair will adjust to your body shape. On a hard surface, your body must adjust to the chair. But comfort chairs are the opposite. Foam adjusts to circumstances slowly, depending on aspects such as duration of daily use, temperature and body weight. The adjustment period depends on usage and can take up to six months. After this usage period, optimal comfort levels are achieved. Polyurethane Foam Polyurethane foam is the primary material that determines comfort. This product is often called “cold foam”. It is non-toxic, produced without CFKs, and is recyclable. A characteristic of cold foam is that it is fairly rigid at first, but becomes more flexible with use. Stiffness reduces by about 15%, after which the material stabilizes.​ 4.4 General Information a. Every piece of furniture we produce is made with the greatest care. Chairmaking is a labour-intensive process, every chair is made by hand and so no two chairs are completely identical. Minor variations in appearance are inevitable and underline the fact that these are craftsman products. b. Most recliners are fitted with a zipper in the back. This zipper is required for upholstering purposes. We use so-called invisible zippers. However, in some cases, the black zipper might be visible. (Illus. 8) Because of tensions to the seat cover, the zipper might be visible. This could also be the result of pressure on leather when somebody sits down in the recliner. The zipper is particularly visible at the point where several pieces of leather meet. Unfortunately, this is unavoidable. c. Because a recliner consists of many moving parts, it is almost impossible to adjust the system soundlessly. These noises and “creaks” might be audible when the position of the recliner is changed, as well as when it is in neutral position. If the recliner has not been placed on a flat surface, this may also cause creaking. d. Distribute your weight evenly along seat and backrest. You might tend to lean more to the right or left in your recliner. Please be aware that your recliner will shift along with you. You might cause the cover of your recliner to shift to the right or left (i.e. crooked) along the back of the chair. A recliner shapes to its user. e. Do not use armrests as a ladder, stool, or seat. f. Do not stand on the seat. This will cause overburdening of the springs.g. Do not kneel on the seat to look over the back. For further information you should consult your retailer, or visit our website at: www.sittingvision.com https://www.relax-careproducts.nl/en_GB/c-4377399/user-manual-for-your-classic-recliner/ https://www.relax-careproducts.nl/en_GB/c-4377399/user-manual-for-your-classic-recliner/ Congratulations! You are the proud owner of a recliner. We wish you a great deal of comfortable relaxation and enjoyment of your recliner. Please read this entire guide carefully first, before making use of your new recliner. 1. First use of the recliner 1.1 Location a. The recliner must be placed on a level floor. Take account of the nature of the floor surface when placing the chair. In the case of floors vulnerable to scratching it is advisable to stick felt protectors to the feet to prevent damage.We cannot be held responsible for damage to floors caused by the recliner. Never lift your recliner by the armrests. When moving the recliner, lift it from underneath the armrests or the side panel.b. If you purchased a battery powered recliner, your battery should be charged after unpacking your recliner. Once the chair is unpacked you should charge the battery, as it is not fully charged at the factory. The charging procedure is explained in paragraph 3.3.c. If your electrically powered adjustable recliner includes a transformer, connect it directly to your chair first, and then place the plug in an outlet. d. Do not place your recliner in direct sunlight or too near a fireplace or wood stove as this may cause discoloration or warping of the chair. 1.2 Safety​ Ensure that children or pets cannot become trapped by moving parts when operating the recliner. Do not allow children to operate or play with the chair! 2. Operating the recliner Double motor recliner system To operate your recliner with two motors you are using the remote control. Holding down button A when in neutral position will move the backrest to the rear. Pressing on button C will return the backrest to its neutral position. The backrest and the footrest are controlled individually. In order to fold away the footrest, press button B. Button D is used to withdraw the footrest and to operate the riser function to assist standing. Press button B to return from the standing assist position to the neutral position.Double motorsystem Double motorsystem Remote control With electrical headrest Remote control IMPORTANT: Before sitting in the recliner ensure that it is either fully in the neutral position (with the sides on the ground) or fully in the standing assist position. Do not sit in the recliner if it is still "floating" a little above ground level. This will lead to irreparable damage to the system and motors! 2.3 Topswing 2.3.1 Adjustable headrestYour recliner is also provided with an adjustable headrest, which you can pull towards you with both hands when sitting in the chair. The headrest position is stepless, and when you no longer wish to use it you simply push it back with both hands. Using the headrest will slightly stretch the material on the rear of the chair. This is normal and unavoidable. 2.3.2 Electrical operated headrest On recliners fitted with an electrically operated headrest this is moved by a motor, which is operated by your remote control. An additional button is then provided. Pressing on button E will move the headrest towards you. Pressing on button F returns the headrest to its neutral position. You can release the button at any time to place the headrest in your preferred position.3. Battery (optional) 3.1 Charging up the first time for first use Charge up the battery for at least 8 hours so as to achieve full charge for use. To maximise the life of the battery, it is important to disconnect the charger from the charging socket after charging. 3.1.1 Never leave the charger constantly connected to the battery. 3.2 Use of the battery The battery charge level is reduced by use. The period of use is dependent on many factors such as the weight of the user, the ambient temperature and the intensity of use.The battery makes a beeping sound when it requires charging. 3.3 Recharging the battery a. Always first connect the battery to the adapter/charger. Then simply put the plug of the adapter/charger into the socket.(Illus. 6) b. Charging time is dependent on the residual level of charge in the battery but it is between 6 and 8 hours. c. The reclining armchair may be used as normal during the charging process. d. After the charging process, first take the plug of the adapter/charger out of the socket and then simply disconnect the adapter/charger from the battery. Fig. 6 3.4 General instructions for use a. Important: When charging a cold battery (5 degrees or below) in a warm room, let the battery come up to room temperature for at least 1 hour. b. The battery must not be charged at temperatures below 0 degrees or above 40 degrees. c. Only for use in dry and ventilated rooms. d. Use only the original battery, cables and adapter/charger. e. You are advised not to use an extension cable. f. The battery and adapter/charger must never be used with a damaged cable or plug. g. The battery must be used with the necessary care, so do not let it fall, suffer impacts or be subjected to heavy vibration.h. If the battery or adapter/charger is damaged, it must no longer be used. Contact your chair supplier to arrange for the replacement of the damaged parts.i. Do not expose the battery to an open fire or dismantle or open it. j. Do not immerse the battery in water. k. Keep out of the reach of children. 3.5. Environmental care​ The battery must not be disposed of with your normal domestic refuse at the end of its service life, instead it must be handed in at a collection point indicated by the local authority. In this way you will be making a contribution towards a cleaner living environment.Important: Even in the event of non-use or insufficient use, the battery must be fully recharged at least once every 3 months.​ Battery and charger warranty: 1 year 4. Upholstery 4.1 Leather​ If you have chosen a leather model, here are a few tips to help you enjoy your recliner for as long as possible.a. Leather is a natural product, and minor irregularities such as marks from insect bites, folding and small variations in colour are seen as signs of quality.b. Leather can fade as a result of extended exposure to strong light. c. Leather can lose its colour due to exposure to extreme temperatures, moisture, solvents or acids (including acids in the skin and in medicines we use).d. Sweat and scalp oils (natural human secretions) may be absorbed by the pores in leather (and other fabrics) and become integrated with the leather. This process will manifest itself most obviously in contact areas such as the headrest and armrests. Amino acids in sweat and oil secretions can sometimes cause stains or discoloration of the leather. These vary from one person to the next, and may not occur at all.e. You can maintain your leather chair in top condition by dusting it off regularly and cleaning it weekly with plain water and a cloth with no soap residues. The chair should be cleaned min. twice a year with the proper Keralux® cleaner, followed by the application of the proper Keralux® lotion. Your retailer can provide further advice about this. f. When the chair is used it will show signs of the sitting position. Leather stretches under load, partly due to the elasticity of the foam below. The resulting "puddling effect" is a perfectly normal phenomenon. You can reduce puddling by smoothing the seat with your hands each day. (illus.7). Signs of use will also be visible on the chair back. Leather is a fantastic material which grows in beauty as it is used! Illus. 7 Fig. 5 4.2 Fabric a. The chair should be vacuumed weekly using the upholstery brush attachment. Small particles of grit have an abrasive effect, accelerating wear. You can use the Puratex® care set for maintenance. b. Almost any fabric will fade to some extent under the influence of sunlight. Cotton fabrics are more sensitive to this than wool. Lighter colours generally fade less than darker shades. If possible it is best to avoid exposing furniture to direct sunlight. c. Different fabrics will behave differently on the same model of chair, mostly due to variations in elasticity. The more elastic the fabric the more visible the folding will be, particularly around the seams. 4.3 Foam Your chair will adjust to your body shape. On a hard surface, your body must adjust to the chair. But comfort chairs are the opposite. Foam adjusts to circumstances slowly, depending on aspects such as duration of daily use, temperature and body weight. The adjustment period depends on usage and can take up to six months. After this usage period, optimal comfort levels are achieved. Polyurethane Foam Polyurethane foam is the primary material that determines comfort. This product is often called “cold foam”. It is non-toxic, produced without CFKs, and is recyclable. A characteristic of cold foam is that it is fairly rigid at first, but becomes more flexible with use. Stiffness reduces by about 15%, after which the material stabilizes.​ 4.4 General Information a. Every piece of furniture we produce is made with the greatest care. Chairmaking is a labour-intensive process, every chair is made by hand and so no two chairs are completely identical. Minor variations in appearance are inevitable and underline the fact that these are craftsman products. b. Because a recliner consists of many moving parts, it is almost impossible to adjust the system soundlessly. These noises and “creaks” might be audible when the position of the recliner is changed, as well as when it is in neutral position. If the recliner has not been placed on a flat surface, this may also cause creaking. c. Distribute your weight evenly along seat and backrest. You might tend to lean more to the right or left in your recliner. Please be aware that your recliner will shift along with you. You might cause the cover of your recliner to shift to the right or left (i.e. crooked) along the back of the chair. A recliner shapes to its user. d. Do not use armrests as a ladder, stool, or seat. e. Do not stand on the seat. This will cause overburdening of the springs.f. Do not kneel on the seat to look over the back. For further information you should consult your retailer, or visit our website at: www.sittingvision.com https://www.relax-careproducts.nl/en_GB/c-4332997/general-terms/ https://www.relax-careproducts.nl/en_GB/c-4332997/general-terms/ General Terms and Conditions LCK Nederland B.V. / webshops Content: Article 1 definitions Article 2 identity of the entrepreneur Article 3 applicability Article 4 offer Article 5 price Article 6 agreement Article 7 right of withdrawal Article 8 client’s obligations during the reflection period Article 9 exercising the client’s right of withdrawal and the costs Article 10 entrepreneur’s obligation in case of withdrawal Article 11 exclusions of the right of withdrawal Article 12 compliance Article 13 delivery and execution Article 14 payment Article 15 complaints procedure Article 17 applicable law Article 1, definitions In these Terms and Conditions, the following terms shall have the following meanings: agreement: an agreement in which the client acquires products or services, with respect to a distance agreement and these goods and/or services are delivered by the Entrepreneur or a third party on the basis of an arrangement between this third party and the Entrepreneur.; client: the natural person who does not act for purposes related to his/her commercial trade, craft or professional activities; day: calendar day; distance contract: a contract concluded by the Entrepreneur and the client within the scope of an organized system for distance selling products and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract; entrepreneur: LCK Nederland B.V.; reflection period: the period during which the client may use his right of withdrawal; right of withdrawal: the client’s option not to proceed with the distance agreement within the cooling-off period; form for withdrawal: the European standard form for withdrawal sustainable data carrier: any means, including e-mail, that allow the client or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible. technology for distance communication: any means to be used for concluding an agreement without the client and the Entrepreneur being together in the same place at the same time. Article 2, the indentity of the entrepeneur LCK Nederland B.V., Hunneperkade 12, 7418BT Deventer, Holland T (+31) 571 270 327 www.lcknederland.nl Office hours: Mo-Thu 09:00 - 12:00 / 13:00 - 17:00 Fr 09:00 - 12:00 / 13:00 - 15:00 KvK: 51069229 BTW: NL 823 075 928 B01 Article 3, applicability These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract concluded by the entrepreneur and the client. Before concluding a distance contract, the entrepreneur has made the text of these General Terms and Conditions available on the website. The text of these General Terms and Conditions can be viewed electronically and they can be sent at the client´s request, free of charge, either via e-mail or otherwise; Article 4, offer If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the client to assess the products or services adequately. Pictures are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the entrepreneur. All offers contain such information that it is clear to the client what rights and obligations are attached to accepting the offer. Article 5, the price All prices indicated in the webshop are including Dutch VAT. Article 6, contract The contract becomes valid when the client has accepted the offer and fulfilled the terms and conditions set. Article7, right of withdrawal The client can repudiate a purchase contract for a product without giving reasons for a period of reflection of 14 days. The entrepreneur may ask the client about the reason for the withdrawal but cannot force him to state his reason(s). The reflection period starts on the day the product is received by the client or by a third party appointed by him in advance and who is not the carrier, or if the client ordered several products in the same order: the day on which the client or a third party appointed by him received the last product. Article 8, client’s obligations during the time of reflection During this period, the client shall handle the product and the packaging with care. The client shall only unpack the product to the extent necessary for establishing the nature and the characteristics of the product. The guiding principle is that the client may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop. Article 9, Exercising the client’s right of withdrawal and the costs If the client exercises his right of withdrawal he shall notify the entrepreneur unambiguously with the standard form for withdrawal within the period of reflection. The client shall return the product or deliver it to the entrepreneur as soon as possible but within 14 days counting from the day following the notification has been sent. The client shall return the product in the original state and packing and in conformity with the instructions given by the entrepreneur. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the client. The client shall bear the direct costs of returning the product. Article 10, entrepreneur’s obligations in case of withdrawal The entrepreneur shall promptly send a return receipt after receiving notification of withdrawal.The entrepreneur shall reimburse all payments made by the client., including paid delivery costs as soon as possible but within 14 days following the day on which the Entrepreneur has received the product. The entrepreneur shall make use of the same means of payment that the client used, unless the client consents to another method. The reimbursement is free of charge for the client. If the client opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method. Article 11 - Exclusion of the right of withdrawal The Entrepreneur excludes the following products and services from the right of withdrawal: Products manufactured in accordance with the Client’s specifications which are not prefabricated and which are produced on the basis of a client’s individual choice of colour or mixture. Article 12 performance of an agreement The entrepreneur guarantees that the products and/or services comply with the agreement, with the specifications listed in the product description and manuals, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. The entrepreneur is not responsible for any damages that may occur due to wrong usage of the product or to not following the instructions/manuals. Article 13, delivery and execution The entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services. The place of delivery is at the address given by the client to the entrepreneur. The entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the client shall be informed about this within one month after ordering. In such cases, the client is entitled to repudiate the contract free of charge. The entrepreneur shall return the payment made by the client promptly but at least within 30 days after repudiation. The risk of loss and/or damage to products will be borne by the entrepreneur until the time of delivery to the client or a representative appointed in advance and made known to the client, unless explicitly agreed otherwise. Article 14, payment The following means of payment are available: credit card, pay pal, banktransfer, IDEAL and Mr cash. Article 16, complaints procedure Complaints about the performance of the contract shall be submitted fully and clearly described to the Entrepreneur within 2 days after the client discovered the defects. The complaints submitted to the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the client can expect a more detailed reply. The usage of our products by the consumer is out of the entrepreneurs control. It is therefore that the entrepreneur cannot be held responsible for any damages that may occur due to wrong usage and/or not following instructions or manuals. Article 15, applicable law Contracts between the Eentrepreneur and the client to which these General Terms and Conditions apply, are exclusively governed by Dutch law. https://www.relax-careproducts.nl/en_GB/c-4332996/shipment/ https://www.relax-careproducts.nl/en_GB/c-4332996/shipment/ Delivery time We send products ordered on workdays the same or the following day! There are two expections to this:Products that are made to order, such as a Keralux® colour repair set. (10-12 days)Service orders, such as a leather repair.Orders with multiple products will be send together. Do you want to receive one of the products earlier? Contact us. Shipping For the Netherlands €6,95 shipping costs, Belgium and Germany € 7,75 Starting from € 70,00 we'll send order to these three countries for free. In other countries we charge set shipping costs which differ in every country. You'll see the right shipping price during the order process. Austria € 14,30 (Versandkostenfrei ab 143,00) Belgium € 7,75 (geen verzendkosten vanaf 70,00) Croatia € 36,40 Czech Republic € 19,80 (free shipment from € 198) Denmark € 14,30 (free shipment from € 143) Estonia € 22,20 (free shipment from € 175) Finland € 30,15 (free shipment from € 265) France € 16,40 (pas de frais de port de €164) Germany € 7,75 (Versandkostenfrei ab 70,00) Greece € 40,70 Hong Kong* 0-1 kg € 44,00 (others show up automaticcaly Hungary € 19,80 (free shipment from € 198) Iceland* 0-1 kg € 32,00 (others show up automaticcaly Ireland € 22,20 (free shipment from € 220) Italy € 21,70 (free shipment from € 217) Latvia € 17,85 (free shipment from € 179) Lithuania € 25,3 (free shipment from € 253) Luxembourg € 14,20 (free shipment from € 142) Monaco € 20,50 (free shipment from € 205) Netherlands € 6,95 (geen verzendkosten vanaf 70,00) Norway € 22,20 (free shipment from € 222) Poland € 19,70 (free shipment from € 197) Portugal € 22,20 (free shipment from € 222) Schweiz 0-1 kg € 34,00 (others show up automaticcaly) Singapore* 0-1 kg € 44,00 (others show up automaticcaly) Slovenia € 22,20 (free shipment from € 222) Slowakia € 20,60 (free shipment from € 206) South Korea* 0-1 kg € 44,00 (others show up automaticcaly) Spain € 22,60 (free shipment from € 226) Sweden € 19,40 (free shipment from € 194) Taiwan* 0-1 kg € 44,69 (others show up automaticcaly) * Please note: We cannot ship sprays (aerosole) like Keralux® spray N, Keralux® / Puratex® degreaser, Keralux® set N / Keralux® set Vi by air. https://www.relax-careproducts.nl/en_GB/c-4332998/payment/ https://www.relax-careproducts.nl/en_GB/c-4332998/payment/ ∙ Apple Pay ∙ Bankcontact / Mr. Cash ∙ Belfius Direct Net ∙ Credit Card ∙ Google Pay ∙ iDEAL | Wero ∙ KBS / CBC ∙ Paypal ∙ Bank transfer https://www.relax-careproducts.nl/en_GB/c-4333379/delivery/ https://www.relax-careproducts.nl/en_GB/c-4333379/delivery/ Standard careproducts: Ordered before 14:00, shipment the same day Colour Repair Kits: Delivery 12-14 workingdays Products with different leadtime will be sent together in one delivery. https://www.relax-careproducts.nl/en_GB/c-4378348/withdrawel/ https://www.relax-careproducts.nl/en_GB/c-4378348/withdrawel/ Withdrawel form Return form https://www.relax-careproducts.nl/en_GB/c-4450758/privacy/ https://www.relax-careproducts.nl/en_GB/c-4450758/privacy/ Privacy statement LCK Nederland BV https://www.relax-careproducts.nl/en_GB/c-4331995/contact/ https://www.relax-careproducts.nl/en_GB/c-4331995/contact/ LCK Nederland B.V. Hunneperkade 12 7418BT Deventer The NetherlandsSend an e-mail: click here Phone: +31 571 27 03 27 KvK 51069229 VAT nr. NL809561311B01Opening hours: Monday - Thursday 09:00-12:00 & 13:00-17:00 Friday 09:00-12:00 & 13:00-15:00 ---------- ----------